It’s estimated that a company receives 15 to 20 calls a day on average. You don’t want to turn away customers, but you also can’t sit next to a
landline for the entire workday. Answering the phone is a full-time job when you have a small team.
In order to increase efficiency and communication in your business, you’ll need a centralized phone system. A centralized phone system helps you expand your reach, communicate better with your team, and keep track of what’s happening.
How does a centralized phone system work?
In a centralized phone system, all of your business phones are connected through one network. Each team member automatically gets access to a variety of features, including caller ID, three-way calls, call transfers and voicemail, when you invest in a centralized phone system. With this network, you can stay connected no matter where you are or what you’re doing, because it works on landlines as well as cellular lines.
How can a centralized phone system benefit your business?
The following are some of the benefits of centralized phone systems:
Collaboration has increased
Many businesses are still working from home since the outbreak of COVID-19. Although this makes sense from a public health and safety perspective, it can make it difficult to collaborate with your team. A centralized phone system provides each of your employees with their own phone number, extension and voice mailbox. It takes just a few presses of a button for you to reach human resources, the executive suite, or accounting.
A higher level of efficiency
With a centralized phone system, your customer service department has structure. Instead of having to write down numerous phone numbers and extensions, a formula is in place to receive, make and transfer calls. When an employee answers the phone and knows what to do right away, they can get back to whatever they were working on much quicker than if they had put the caller on hold and contacted a supervisor with questions.
To learn more about the benefits of a centralized phone system, call (763) 235-2000 or fill out an online contact form.
